Cleaning

A cleaning fee can be added to your Airbnb listing. The cleaners fee can be covered entirely or in part by the guest. The cleaners will invoice you directly each month.

We use two companies. One company will wash and dry your existing linen and towels if you want the guests to use and the other company provides their own - all white - linen and towels.

For the Cleaning Fee, the cleaners shall:

Provide the necessary cleaning equipment for Short Term Let cleans,specifically antibacterial spray, floor cleaning chemicals, toilet cleaner, cloths and personal protective equipment.

Unfortunately we are not able to provide vacuum cleaners or mops for short term let cleans so we ask the host to provide these. We also recommend that hosts keep toilet cleaners by each loo for the guests to use during their stay (the cleaners will take their own stuff with them).

Bedrooms

Change bedding, and dress beds. Use cushions and throws if available.

Replace all used towels – remove all dirty towels

Dust table lamps

Wipe bedside units

Empty bins

Bathroom

Disinfect toilet, inside and out, ensure fresh roll of toilet paper is available for thenext guest.

Clean and dry sink, including tiles behind and polish taps.

Where needed, leave fresh hand wash if supplied.

Clean and dry shower and protective screens, wipe shower attachment and polish taps.

Clean any visible debris or hair from plug holes

Wipe clean and dry all clear surfaces and shelves

Dust radiator and polish if needed.

Empty bin, wipe the outside of the bin lid.

Leave fresh bath mat neatly rolled in the base of the shower or neatly hangingover the edge of the bath.

Sweep/ hoover

Mop

Kitchen

Ensure all clean crockery, utensils and cutlery are dry and put away – this includes emptying the dishwasher only if it has finished a cleaning cycle.

Turn on the dishwasher at the earliest possible time if the dishwasher has been loaded by guests.

Throw away any food or drink from the fridge and wipe any spills.

Throw away any food and drink from the freezer and clean any spills if possible.

Wipe the front of the fridge and freezer

Wipe the hob using Zoflora antibacterial spray, removing any foodresidue/grease.

Wipe the metal wall protector or tiles behind the hob, removing any food residue or grease where possible.

Remove any loose food crumbs from the microwave and oven.

Empty kettle and wipe clean if necessary

Wipe crumbs from beneath and on top of toaster (does not include emptying the inside of the toaster)

Clean and dry the sink, including removing the plug to clear any visible debris

Wipe tiles/ splash back behind the sink and polish taps

Check for dishwasher tablets and replenish if necessary

Top up tea, coffee, sugar where necessary

Remove any other food items (except salt, pepper and oil)

Clean and dry the draining rack and leave fresh hand wash and washing up liquid if necessary.

Leave washing up sponge, cloth or brush if provided

Wipe cupboard doors, polish if necessary.

Leave fresh tea towel folded neatly on the draining rack.

Empty bin and replace bin bag, wipe the top of the bin lid.

Throughout the property

Wipe clean and dry or dust clear surfaces

Polish all mirrors

Clean and dry dining table and coffee table

Wipe all coasters and placemats

Empty all bins and remove any rubbish or recycling

Dust any freestanding lamps

Dust or wipe internal window sills

Put away ironing board, iron, hairdryer, extra bedding and blankets appropriately

Check if sofa bed has been used, replace laundry if necessary

Wipe the top of radiators/ wall heaters to remove visible dust or dirt

Dress the room

fluff cushions

straighten furniture

place throws neatly

straighten rugs

neaten displays

curtains or blinds open

books, magazines and other info left neatly

guest instructions left neatly

Sweep and mop all hard floors

Vacuum all carpeted areas (including under the bed and other furniture if possible without moving it.) Staff are not required to move furniture in order to clean unless requested through AirBee.

Empty the hoover if full and store appropriately

General Instructions

• Ensure that all surfaces throughout the property (except the floor where mopped) are left dry.
• All rubbish and dirty laundry removed from the property.
• Ensure that the property is left neatly presented, finishing touches are very important. ( E.g., curtains/blinds drawn, cushions neatly positioned, towels rolled neatly, bed covers smoothed out)
• Staff will report any maintenance issues they spot, but are not responsible for maintenance.
• Ensure all lights/ heating is off, windows are closed and locked, front door(s) are securely locked and keys are returned to the keys safe with the code scrambled.
• Before leaving the property, staff must complete detailed disinfecting of all frequently touched objects (FOT) such as light switches, door handles, cupboard handles, bannisters, remote controls, table mats, property keys, keysafes.

Items Not Included (can be requested at an additional charge)

• Oven cleaning is not included – specifically cleaning burnt on food/spills, or removing and cleaning oven trays or shelves
• Washing up crockery, utensils or other items
• Cleaning food or other waste from the inside of internal or external bins
• Recycling unless already sorted by guests
• Deep cleaning fridges or freezers – specifically removing shelves or drawers to clean, or defrosting the appliance
• Moving items of furniture to clean under or behind
• Cleaning or tidying inside cupboards, drawers or other storage areas.
• Checking inside all cupboards, drawers and other storage areas for rubbish, other items or lost property, unless specifically requested by a previous guest upon loss of an item.
• Removing sofa cushions to clean underneath or inside the sofa
• Cleaning/dusting skirting boards, plug sockets and light fittings.
• Cleaning or dusting any areas that cannot be reached by hand when standing on the ground
• Cleaning or unblocking drains
• Cleaning of extraction fans or vents, including oven extraction or hood.
• Cleaning fireplaces
• Cleaning inside the dishwasher
• Cleaning behind or inside radiators
• Watering plants, unless agreed prior
• Cleaning inside sofa beds
• External areas

OUR CLEANERS WILL CLEAN 365 DAYS A YEAR. ON ALL ENGLAND BANK HOLIDAYS YOU WILL BE CHARGED AN EXTRA £25

AirBee can also stock up on essentials for you if needed (see Extra Services below)

DEEP CLEANING:

A deep clean includes everything listed in the standard clean PLUS:

• Cleaning inside cupboards and drawers
• Re-cleaning pots and pans if they have been put away dirty
• cleaning bathroom tiles and grouting
• cleaning out microwaves
• deep cleaning fridges
• moving  furniture to clean underneath
• cleaning out bins 

Deep Cleans do NOT include a professional oven clean. This is priced separately.

It is strongly advisable to hire our cleaners to do a deep clean before the first ever guest arrives. This is so our cleaners can get to know your house and clean to their professional standards without being under pressure between guests for their first ever clean.

Our cleaners will let you know how much a deep clean will cost to take once they have visited your house for the first time.

Pre Cleans

If a host is staying in their property between guests they can take on the responsibility of getting the house ready for the next guest, or they can pay our cleaners the amount listed on Airbnb. We call this a ‘Pre-Clean’ and this extra clean would be added to the invoice for that month.

Extra Mess

If a guest has left extra mess such as washing up which takes the cleaners longer to clean, AirBee cleaners will photograph this mess and an additional charge for their time will be added to the invoice. If a guest is responsible, AirBee will attempt to claim the cost of the extra time back from the guest via Airbnb’s  Resolution Centre on behalf of the host. This service is included in AirBee’s fee.